- Mainly in charge of LINE Pay merchant inquiry handling
- Communicate internally with other teams to help on dealing with (Merchants') issue
- Co-work very closely with Sales and Merchant planning teams to improve
- Contact Merchants directly if necessary
- Collect and feedback Merchant VOC regularly and timely
- Good communication skill with customers
- Service operation or call center operation experience.
- Compliant handling skill.
- Merchant management skill is plus.
- Good capability in statistics, analysis is also very important.
- Good spoken, written and listen English and Chinese communication skill.
- Good spoken, written and listen Korean is plus.