LINE Pay - Customer Service Specialist

2020.03.26 Taiwan

[Responsibilities]

-         Mainly in charge of LINE Pay merchant inquiry handling

-         Communicate internally with other teams to help on dealing with (Merchants') issue

-         Co-work very closely with Sales and Merchant planning teams to improve 

-         Contact Merchants directly if necessary

-         Collect and feedback Merchant VOC regularly and timely   


[Requirements]

-         Good communication skill with customers

-         Service operation or call center operation experience.

-         Compliant handling skill.

-         Merchant management skill is plus.

-         Good capability in statistics, analysis is also very important.

 

[Language] 

-         Good spoken, written and listen English and Chinese communication skill.

-         Good spoken, written and listen Korean is plus. 

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