TW Customer Care Project Management

2020.05.25 Taiwan

[Position Summary]
TW Customer Care team is dedicated to providing an exceptional experience for our customers. Not only providing our services to resolve the customer issues and inquiries but also providing that wow experience allowing them to come back and use our LINE services. 

You will be the representative voice of end-users as a VOC and CSAT analyst in the customer care. You enjoy the dynamic culture and the fast changes in the product/services. You take ownership in communicating with customer, contact center and business teams in resolving customer’s issues the best way you can. 

Our ideal candidate has experience in Customer Service, basic understanding in online service, good communication skills as well as the ability to analyze metrics and achieve goals.


[Basic Qualifications] 

[Preferred Qualifications] 
• Experienced in payment / banking customer service area

[LINERs We are looking for] 
• Users Rule 
• Stay a Step Ahead 
• Perfect Details 
• Always Data-driven 
• 1% Problem-finding, 99% Solution-making


Neihu Dist., Taipei, Taiwan