Customer Care Senior Operator

2018.08.30 Thailand

Customer Care Senior Operator (SOP) (1-year contract)

TeamCustomer Care

Report to: Head of Customer Care


[Position Summary]

LINE Global Customer Care team is dedicated to providing an exceptional experience for our customersNot only providing our services to resolve the customer issues and inquiries but also providing that wow experience, allowing them to come back and use our LINE services.

This position is responsible for supervising TH Customer Care Operators and is required to work with multi-skills of functional level including striving for consistency in achieving TH Customer Care KPI target and goals,service knowledge and complaint handling skillwith experience in Customer Service.This position also partners with Head of Customer Care, Manager and Assistant Manager to develop the analysis of operational performance and assist co-ordination of change to Customer Care work practices






[Senior Operator’s Key Competencies]



LINE Head Office, Gaysorn Tower, Bangkok