LINE MAN Customer Experience Manager
LINE MAN is Thailand’s fastest growing O2O service provider. We aim to be the #1 platform for all our customers’ daily needs helping them to live and enjoy their life to the fullest. LINE MAN is the first truly localized project from LINE, we always listen and adapt quickly to the customers’ needs.
Customer Experience Manager is responsible for the overall planning and monitoring of LINE MAN customer service department to ensure optimized interaction between LINE MAN and the customers.
- Define and implement standard operation procedures to optimize LINE MAN customer experience
- Leadership role in the overall management of LINE MAN customer support team; hiring, orienting, and training
- Conduct surveys to gather information on customer experience with LINE MAN services
- Provide cross functional support to provide key customer insights and ensure delivery of high quality product
- Supervise the activities of the customer support team to ensure quality interaction with the customers and to meet team’s performance SLA
- Gather and provide report on team performance and improvement plan
- Organize training for customer facing members in order to improve their skills and enhance service quality
- Minimum 5 years relevant work experience
- Previously held a leader role in a customer support team
- Ability to write and communicate in English well is a plus
- Experience working at a start-up or establishing a customer experience team is a plus
Please kindly submit your updated resume with you LINE ID.